Return & Exchange Policy
We want you to be happy with your purchase. If something is not right, you can request a return or an exchange within 24 hours of receiving your order.
When can I return or exchange?
- The product is damaged, defective or different from what you ordered.
- The product is unused and in its original packaging with all tags and accessories.
What cannot be returned?
- Perishable items such as food.
- Opened attar, perfume and other personal-care products.
How to request a return
- Call or WhatsApp us, or send a message from the Support page with your order number and photos of the product.
- Our team will confirm that the product is eligible and arrange the pickup.
- After we receive and check the product, we send the replacement or refund.